Refund Policy

Customer Service: 860-464-1559
FAX: 860-464-5478
Customer Support Email: karen@thepaddockinc.com

The Paddock Inc. - Customer Satisfaction Guarantee, we stand behind the quality of our products.

Many of our manufacturers offer generous replacement policies, we suggest you consult your product warranty and contact the company, we will be helpful in any way 

In Store purchases: If you are not satisfied with your purchase, simply return(within 30 days) in original new condition with receipt and tags. We will gladly offer an exchange or return for store credit. Saddles must be returned in new condition, within 30 days, and are subject to a restocking fee.

Internet/Web purchases: We are proud to offer only the highest quality products with exceptional customer service. Most items can be returned by mail , in new original condition, with proof of purchase, within 30 days of receipt of item. Return shipping costs are paid by the customer.

Saddles subject to restocking fee.

The following items are not eligible for return:

Close Out/Discontinued/Special Sale Items
Custom or Special Order saddles
Embroidered or Engraved items
Custom special order items
Hats/Helmets
Electronic Media (DVD/CD)

Securely pack the merchandise and ship to The Paddock Inc. via US Postal Service or UPS and remember to insure your package.

We'll process your return within 7-10 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange/return has been received and processed.

Please send your returns to:

The Paddock Inc.
55 Rose Hill Road
Ledyard, CT 06339